teo

Support

Answers to the most common questions. If yours isn’t here, write to us.

Get in touch

Tell us your iPhone model and iOS version and, if you can, attach a screenshot.

support@useteo.app

Getting started

Do I need an Apple Watch?

No. Without a Watch, your iPhone estimates sleep from motion and you confirm it in the morning. Only sunlight depends on the Watch: without it, the Dune planet and Sunrise don’t appear, and everything else works the same.

Which iPhones does teo work on?

Any iPhone with iOS 26 or later.

Why does teo ask for Apple Health access?

To read your sleep, resting heart rate and, with an Apple Watch, time in daylight. That’s where your energy curve comes from. This data stays on your iPhone.

Why do I need an account?

To keep your sky and your subscription and bring them back on a new iPhone. Your health data stays on the device.

Forecast and sleep

How accurate is the forecast?

It adapts to you after about a week of nights and gets sharper with each one. The Energy screen shows how confident the forecast is. It’s an estimate to plan your day, not a medical test.

teo didn’t find my night

Check that teo can read sleep in Settings › Health › Data Access & Devices › teo. With an Apple Watch, the night arrives when the Watch syncs with your iPhone. Without one, sleep is estimated, and you can adjust the times in the morning check-in.

Focus

How does app blocking work?

On your first session, teo asks for Screen Time access. You pick the apps and websites, and they stay blocked until the session ends. Opening one shows teo’s screen with a Back to focus button.

Can I end a session early?

Yes: press and hold Hold to end. Sessions of 10 minutes or more become a star. Before that, the Protostar fades away, with no penalty.

Subscription

Is teo free?

Downloading and using the essentials is free, and your sky grows just the same. Premium unlocks tomorrow’s and the week’s forecast, 14 nights of history, unlimited block lists and more. The yearly plan starts with 3 days free.

How do I cancel my subscription?

On your iPhone, go to Settings › [your name] › Subscriptions › teo. Cancel at least 24 hours before renewal so you aren’t charged for the next period.

How do I get a refund?

Refunds are handled by Apple, at reportaproblem.apple.com.

I switched iPhones and Premium is gone

Sign in with the same account. If it’s still missing, tap Restore purchases on the Premium screen.

Account and data

I got a new iPhone. Do I lose my sky?

No. Sign in with the same account and your sky comes back. Energy and sleep debt are recalculated from Apple Health.

How do I delete my account?

In the app, go to Settings › My account › Delete account. Your account and cloud data are deleted, and on-device data goes away when you delete the app. Deleting your account doesn’t cancel your subscription: cancel it in iPhone Settings too.

See also the Privacy policy and the Terms of use.